DELIVERY POLICY

The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.

If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor experienced by our team, we will inform you of this at the earliest possible opportunity. Delivery and Collection times can be arranged during the booking process. Please be advised any cancellations made by you within 21 days of your booking date a refund will be not permitted and full balance is still payable, please contact us immediately so we can discuss in alternative options.

Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver our amusements to you due to a lack of space or accessibility, inappropriate location and/or cancel for any reason.

What happens if I'm having a party in a park with a product?

You need to apply to the Council for a permit to have a party in the park, copy of this must be provided to us upon completion and return of service agreement. Other things to consider are if there is access to electricity in the park. If not, we can supply a generator to power the amusement (at an additional cost).

Does Bounce X have insurance? Can I get a copy?

Yes, Bounce X is fully insured with an Australian Authorised Insurer. The policy is for $20,000,000 public liability. A copy of the certificate of insurance can be provided on request.

What happens to our amusement booking if it rains?

If the rain is heavy and/or is persistent and looks as though it may cause risk to the children's safety, we will call you an hour prior to booking time on the day of your hire. If the weather is bad at your place, please ring us ASAP. If cancellation occurs or BounceX Amusements deems it to be unsafe for you and your guests we will endeavour to provide you with alternative dates to reschedule your event within 30days of original booking date at no extra charge, special circumstances may apply if chosen amusement(s) is not available due to prior bookings already taking place discuss this with us should this matter arise. Mechanical Bull: It is the responsibility of the customer to ensure there is always alternative location or onsite covered area provided as a wet weather precaution. If customer fails to provide such alternative arrangements booking will be non-refundable.

What does the price of a hire include?

Pricing provided is without operator costs, however does include hire cost, installation and collection of the amusement. The set up of the inflatable equipment is always completed at least 30mins prior to the booking time commencing.

Water slides requirements

The water for the water slides you will need to provide your own tap and tap connection inclusive of ensuring water supply is 50meters or less from location/set up of amusement.You must be able to supply town or tank water for this amusement. Bore water is not permitted due to the damage it causes our amusements.

Lighting Requirements for night time bookings

For Safety reasons customers will need to provide adequate lighting for night time events to prevent injury to staff and customers guests.