Post COVID-19 with BounceX
The fun doesn't have to stop with BounceX Amusements in accordance to COVID-19, our team are dedicated to get the party started again with our customers and we will continue to provide clean fun inflatable amusements, mechanical bucking bull and fun food machines for your enjoyment. However, moving forward whilst COVID-19 pandemic is still at large we do have to implement new protocol and procedures to abide by the health regulators instructions when providing everyone a fun, safe and healthy experience. Our team anticipate the understanding and co-operation from all of our customers as we get back on the road to recovery.
We encourage all our customers to continue booking new events for the future and planning for your private events, family fun days, corporate events, school fetes & festivals, christmas, weddings, community and sporting events and parties as our team are very excited to back doing what we love and seeing you soon.
What is the cleaning protocol when amusements and equipment hired?
BounceX Amusements have continuously taken the importance of clean and well presented amusements and fun food machines at the highest standard seriously as part of our operations, as we move forward after the pandemic we are required to action additional cleaning processes to minimise and/or eliminate the spread of infection between person to person and objects that can jeopardise the health and safety of our customers and staff. Effective immediately and in addition to all amusements and fun food equipment being thoroughly cleaned after each booking, our staff will be wiping hired amusements and equipment with a safe biodegradable hospital grade disinfectant and spray with a sanitising agent whilst onsite before and after your booking.
What happens with delivery and collection procedures during COVID-19?
Upon delivery of your booked items we will require only one person to be present to discuss and direct to set up area of choice, at time of collection all person/s including guests are to be a clear 5 metres away from set up space whilst our team conduct pack down and loading procedures safely.
What is the customer responsibilities when hiring an item(s)?
During hire of amusements and fun food machines BounceX Amusements encourage all our customers and their guests to practise good hygiene, social distancing and safe food handling measures whilst using our amusements and fun food machines including all amusements and equipment wiped down with surface disinfectant prior to collection by our team. If you or any member of your party/family are feeling unwell we encourage you to stay home or postpone your booking to when everyone is well and ready to celebrate safely.
What precautions are being taken by BounceX Amusements for public events?
We are monitoring closely the updates and advice from the World Health Organisation and Australian Government Department of Health, to ensure the health and safety of our staff and customers as we continue to practise good hygiene, cleaning procedures and social distancing measures. Upon an approved public event to where BounceX Amusements will be onsite and providing an operator(s) of amusements all staff, participants and spectators within the amusement zone will be required to use hand sanitiser frequently including but no limited to before and after entry of all amusements for participants, social distancing protocol 1.5metres will be enforced as you queue awaiting to experience our fun inflatable and mechanical attractions including distancing from operators and the perimeter of amusements as well as all participants will be required to wear socks at all times when on every amusement in use. Protective gloves will be used by BounceX staff when operating cleaning protocols and service of fun foods to customers. Disinfecting and sanitising cleaning tasks will be conducted during the hire time to keep continuous cleaniness for all our customers. Be assured that if any participant presents any illness or COVID-19 symptoms we do reserve the right to refuse entry and have to enforce our responsibilities to protect all participants. If you are feeling unwell we urge our customers to stay home.
How do we make payments for my booking?
All payments for hire are now 100% contactless. Non-refundable deposit is required by credit card within 24hours of booking made and balance paid by due date as per invoice issued and by direct deposit into the nominated account provided. Should you have any questions regarding this please give Kylie 0488 001 194 a call to discuss other arrangements.
Can I hire an operator for my booking?
Operator hire options will only be made available to bookings of mechanical bucking bull and/or public events until September 2020, changes may apply and will be updated as we proceed.
What happens if we have to cancel due to lockdown or restrictions?
Should your event or booking date be effected and is required to be cancelled due to another lockdown or rise in restrictions, we encourage you to postpone your booking with us to avoid any loss of monies. All monies paid will be held for a future date within 6months no extra fees will be applied unless it is booked for a public holiday a 10% surcharge will be payable.